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Trouts Journal

5 Reasons Our Customer Service is Better!

Ivan Orsic / Jun 26, 2015

1. Fast & Free Shipping

No, we're not Jimmy John's but our fulfillment and shipping is FREAKY fast! At Trouts Fly Fishing we pride ourselves in providing same-day shipping on all orders placed through our online store. If for some reason we don't have it, you can expect a phone call or email letting you know when to expect your item. Need something overnighted at 4:00 PM MST on a Thursday afternoon? No problem, our staff is able to schedule FedEx Express pickups until 6:00 pm MST and if we miss the cutoff we'll even drop your package off at the local FedEx Office location here in Denver, Colorado. All orders over $49.95 ship for FREE within the US.

2. Returns Made Easy

Shopping online has it's benefits, but we've all ordered something and it just doesn't fit right! We want our customers to be 100% satisfied with every purchase they make from Trouts Fly Fishing. That is why we offer a 30 day return policy on all in-line items that are unused, are in brand new condition, and come with their original tags and packaging. Feel free to contact us or give us a call if you have any questions.

For More Information:

Return An Item: http://troutsflyfishing.com/info/help/return-an-item

Return Policy: http://troutsflyfishing.com/info/help/return-policy

3. Angler Rewards

If you shop here regularly, or perhaps just make a few large purchases a year, there is NO reason not to be signed up for this exciting program. We recognize we wouldn't be the shop we are today without our dedicated and loyal customers. It is with that in mind we are proud to offer you a rewards program unlike anything else you'll find from a fly shop.

1.) Earn 10% Cash Back on all qualifying purchases* made during the calendar year.
2.) Enrollment in Preferred Email List with special members only offers and events throughout the year.
3.) Happy Hour prices on flies ALL THE TIME!
4.) FREE PRIORITY SHIPPING on all online/phone orders

To read more about Angler Rewards HERE.

4. Gear Upgrade Program

Got some old fly fishing gear laying around collecting dust? Looking to upgrade into a new fly rod, waders or boots? Then let us help you make your current fly fishing gear go further! Our Gear Upgrade Program is another industry leading feature of our shop that countless customers (even myself before I worked here) have put to use. Here's how it works in simplest terms- 1. bring in/mail in your unwanted fly fishing gear 2. we will professionally photograph it and put on our Ebay store (where we are listed as a Power Seller) 3) the funds you get from the sale of these items goes directly into a store credit account for you to use here at the shop. The best part of it all is that we charge absolutely NOTHING for you to use this service. It really is that easy. To read more about our Gear Upgrade Program click HERE.

5. Our Staff

From our dedicated eCommerce Manager to our seasoned shop staff, everyone at Trouts Fly Fishing is ready and willing to help provide you with the best products and knowlege available, all geared towards making your day out on the water the best it can possibly be. Our staff has a combined 100+ years of fly fishing experience.

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